A-Z Information
ADAPTERS / CHARGERS
A selection of international power adapters is available at the reception (subject to availability). You can borrow an adapter with a CHF 20.00 deposit.
ARRIVAL / DEPARTURE
Please vacate your room by 11:00 on the day of departure to allow preparation for the next guest by 15:00. You may still use our wellness area until 20:00.
Would you like to extend your stay? With an additional charge of CHF 40.00 per room, you can keep your room until 15:00 (subject to availability).
BAGGAGE ROOM
Departing guests may store luggage in our baggage room (unattended). Key available at reception.
BAGGAGE SERVICE
Our baggage service to Wengen train station is available for a fee. Please contact reception in advance.
BAR LAUBERHORN
Winter: 16:00 – approx. 24:00
Please note that the veranda and lobby are served by the bar during opening hours.
BATHROOM STOOL
A bathroom stool can be provided upon request.
CLEANING / LAUNDRY SERVICE
Order a laundry bag at reception and hang it with the completed list on your bathroom door. Your laundry will be returned within 48 hours.
CLEANING / TOWEL CHANGE
Towels can be changed daily. Place used towels in the shower to exchange them for fresh ones. Towels on the rack indicate re-use for environmental reasons.
EMERGENCY NUMBERS & ASSEMBLY POINT
Doctor: Dr. Allenspach 0 033 856 28 28
Medical emergency: 0 144
Pharmacy: M. Grossenbacher 0 033 855 12 46
Hospital: Spital Interlaken 0 033 826 26 26
Police: Kantonspolizei, Lauterbrunnen 0 033 356 85 01
Emergency: 0 117
Fire: 0 118
Assembly point in case of evacuation: Hotel courtyard
GAMES
Table football, table tennis, and billiards available in the basement. Equipment at reception. Board games available for borrowing.
GIFTS / VOUCHERS
Holiday vouchers from Faern Resort Victoria Lauberhorn are available at reception or online.
HYGIENE PRODUCTS
Forgot your toothbrush, toothpaste, razor, or other hygiene items? Please ask at reception.
INSURANCE / LIABILITY
The hotel is not liable for theft, ski breakage, or accidents.
KEYS / ROOM KEY
For your safety, we recommend picking up your room key by 22:00. The main door is closed overnight from 22:00 to 07:00. Please take your key with you if returning after 22:00. The lock is to the left of the main entrance.
LIBRARY
Our library is located in the lobby. Books are available for guests to use free of charge.
MASSAGES
Appointments can be booked at the wellness reception or under "Massages." Early reservation is recommended. Book here.
PAYMENT
We recommend settling your bill on the evening before departure (19:00–21:30) or on the day of departure from 07:30. We accept cash (CHF), EC-Direct, Postcard, MasterCard, Visa, AMEX, and Twint. Please sign all bills for departure day billing.
PETS
Pets are not allowed in the dining room for hygiene reasons but are welcome in the Restaurant Pasta & More.
RECEPTION
Open daily from 07:00 to 22:00.
RESTROOM / TOILET STOOL
Available on request.
RESTAURANT LOBHÖRNER
Breakfast buffet: 07:00–10:00
RESTAURANT PASTA & MORE
Opening hours: 11:00–22:30
Hot meals: 12:00–21:30
Half-board guests receive a CHF 15.00 credit per person (CHF 10.00 for children) for À-la-carte orders (including Fondue). Reservation by 12:00 at reception.
SAFE
A safe is provided in your wardrobe. Please store cash, jewelry, and other valuables in it.
SHOE & SKI ROOM
Located in the basement with direct access to the village street. Please do not enter resort areas in ski or hiking shoes. We are not liable for damage.
SMOKING
Smoking is prohibited in all public areas and rooms. Use ashtrays at the main and restaurant entrances.
TIP / GRATUITY
Tips are included in our prices. Additional tips can be placed in the tip box at reception and are shared among staff at the end of the season.
UMBRELLA
Available at reception on request.
VERANDA
A popular spot for all ages for board games, Jass, or a cozy coffee after dinner.
WELLNESS 33°C
Daily: 09:00–20:00
33°C whirlpool, heated indoor pool, steam bath, sauna, fitness, relaxation pavilion.
Free for resort guests.
Towels at wellness reception; bathrobes and slippers in rooms.
Children under 12 only with adults.
Nude zone for 18+. Fitness from 14+.
WELLNESS RULES
Use of wellness/fitness equipment is at your own risk.
We are not liable for belongings in the wardrobe.
Wellness area is a quiet zone.
Slippery surfaces near pools and floors.
Jumping into the pool (depth 1.2m) is not allowed; no diving.
Sauna area for guests 18+ (nude zone).
Children under 12 only with parents.
Shower before entering pools.
Fitness only with sportswear.
WI-FI FREE
Free Wi-Fi throughout the hotel. Password on the back of your room door.